Shared Services Center (SSC)

Standardize services, gain visibility and scale operations with more control

Centralize requests, automate execution workflows and monitor services in real time through a single platform.

As demand volumes grow, maintaining operational consistency becomes increasingly difficult

When different teams and business units execute services in different ways, operations start relying on emails, spreadsheets, constant alignments and manual follow-ups to function properly.

In practice:

Requests arrive through multiple channels

Processes vary across teams and units

SLAs become difficult to monitor

Priorities shift without clear visibility

Tasks depend on informal handoffs

Managers lose visibility into bottlenecks and productivity

Services suffer from delays and execution inconsistencies

The result is a fragmented operation that becomes difficult to scale and increasingly dependent on operational effort to maintain quality and predictability.

Where centralizing and standardizing services makes the biggest difference

Operations with high request volumes, multiple approval workflows, and shared execution across different teams tend to require greater standardization and control to operate efficiently.

Centralize requests and standardize execution workflows across teams and business units.
Track service levels, priorities and deadlines in real time to reduce delays and operational bottlenecks.
Ensure each request automatically defines responsibilities and follows predefined rules and execution steps.
Gain visibility into productivity, operational volumes, execution times and the efficiency of shared services.

What changes in practice with more structured services

Requests centralized in a single portal

More standardized execution flows

Greater control over SLAs and deadlines

Less rework and manual follow-up

More transparency for requesters and managers

Operations prepared to scale with consistency

HEFLO brings together everything you need to structure and automate shared services

From request intake to service execution, HEFLO centralizes workflows, responsibilities and operational indicators in a single environment.

Centralize requests in a single portal

Allow internal areas to submit requests through structured forms for HR, Finance, IT and other shared services. Each request becomes part of a traceable workflow with defined responsibilities, rules and deadlines.

See what our clients say about the impact of HEFLO solutions on their results

Now, all the information about our hiring process is connected to each stage of the activities and the progress of the opening schedule. We have crucial visibility over each task and the entire transaction.

Service provider responsible for managing franchise openings

For every process we implemented, we saw various positive outcomes, ranging from enhanced service quality and revenue recovery to cost savings.

Client in the logistics sector

The key benefits we've gained from the automated HEFLO applications include increased reliability in execution, improved management of client deadlines, and reduced overall time spent by teams on various tasks.

Process improvement consultant and BPM partner

Frequently asked questions about Shared Services Centers

A Shared Services Center (SSC) is a centralized unit that delivers standardized internal services — such as HR, Finance, IT and Procurement — to multiple business units. Without dedicated software, SSC operations depend on emails, spreadsheets and manual follow-ups. BPM software like HEFLO gives the SSC structured request intake, automated workflows and real-time SLA monitoring in a single platform.
HEFLO standardizes shared services by turning each service into a modeled BPMN process with predefined rules, responsibilities and execution steps. Every request follows the same traceable workflow regardless of which team or business unit executes it, which eliminates local workarounds and process fragmentation. The result is a robust, consistent operation that scales without losing quality.
Yes. HEFLO tracks service levels, priorities and deadlines in real time through native SLA management and operational dashboards. Managers see volumes, execution times and bottlenecks per team or service, while requesters follow the status of each request transparently. HEFLO itself operates under a contractual platform SLA above 99%.
HEFLO supports any transactional internal service, with HR, Finance, IT and Procurement as the most common SSC use cases. Each department gets its own structured request forms, routing rules and indicators inside the same platform, so the organization manages onboarding, invoice approvals, IT tickets and purchase requests with one consistent operating model.
No. HEFLO follows a low-code approach: process analysts model workflows in BPMN and publish them without writing code, while requesters submit and track requests through a simple self-service portal. Portal access uses dedicated portal licenses, so the whole organization can open requests without requiring full administration licenses.
For a Shared Services Center (SSC), choose software that combines a request portal, workflow automation, SLA management and real-time dashboards in one platform. HEFLO covers these four capabilities with a low-code approach and fast implementation, making the BPM software an accessible, scalable fit for SSCs that need standardization without heavy IT projects.
Want to structure shared operations that are more efficient, standardized and scalable?
See how process automation works with HEFLO.
See process automation in practice