Plans that put intelligence to work for your business processes
The best way to understand how we can help you improve your processes is by seeing the platform in action.
Academic
Free plan for anyone who wants to learn how to diagram processes with BPMN notation.
- Diagrams stored in the cloud
- Download diagram as image
- Import and export
Lite
Designed for organizations starting their BPM journey, this plan guides you from process modeling and mapping all the way to publishing professional, well-documented workflows.
- Everything in Academic, plus additional tools for documenting and publishing business processes.
- Professional documentation in PDF format
- Full access to the Academy courses
- Publication of documentation and receiving of feedback
- Additional diagrams: process landscape, organizational chart, and mind map
- Basic email support
- Multilingual process documentation
- Limited documentation portal
Enterprise
Most popular
Designed for organizations ready to take the next step in their BPM journey, this plan enables you to automate, control, and scale your business processes with full flexibility.
- Everything in Lite, plus enterprise-grade automation, advanced insights, and expert support
- Business Process Automation (BPA)
- Deadline control with alerts
- Artificial Intelligence
- Web service integration
- Automation and implementation services
- Support via phone, chat, and portal — with guaranteed response times (SLA)
- Custom dashboards with charts and drilldowns for business insights
- Dedicated account manager
- Single Sign-On (access with your corporate login)
- Advanced integrations, including DocuSign and DeepL
- Full-featured portal with automation and expanded user capacity
- Ready-to-use process analytics
- Data export for backup and BI tools
Do you have any question, needs, or something customized? Our experts will help you. Contact us!
Get in touchFrequently Asked Questions
For modeling or automation configuration support, we offer specialized training, consulting, and coaching services.
In the more advanced plans, we also offer service level agreement and telephone assistance.
Do you need a customized service level? Contact our commercial team, and we will elaborate a special proposal.
HEFLO hosts data on Amazon Web Services in regional data centers. Your process data (the models, forms, documents and attachments your teams work with, plus the database that stores them) is held in your region: AWS Ireland (eu-west-1) for the European Union, São Paulo for Latin America. The isolation goes beyond the database. Application, data and reporting services are deployed independently in each region, so process execution happens where the data lives and is not routed back to a central location. Backups follow the same rule: EU recovery points are copied to Frankfurt and stay inside the EU. A defined set of supporting services (account and sign-in, e-mail delivery, search indexing, AI features and telemetry) runs from other AWS regions, so a limited amount of data is processed outside your region under Standard Contractual Clauses. The transfer question below has the full picture.
HEFLO operates under a contractual service-level agreement above 99% availability. The platform runs on a multi-availability-zone architecture with automatic failover, so a single point of failure does not take the service down. Live availability is published on the public status page at heflo.statuspage.io.
Yes. HEFLO supports RGPD compliance through EU data residency, an Article 28 Data Processing Agreement (DPA), Standard Contractual Clauses for any transfer, an appointed Data Protection Officer (dpo@corp.heflo.com), records of processing activities, and support for the right to erasure. These mechanisms let your legal and DPO teams document how personal data is processed and protected.
Yes, every customer can. Beyond HEFLO's own backups, you can enable a continuous data stream that consolidates your Aurora and DynamoDB data into a dedicated relational (MySQL) database for your environment. Use it to build your own BI and reporting, keep it as an independent backup, or have HEFLO push a daily export straight to your own Amazon S3 bucket, using your own API key. A full, ready-to-import MySQL copy of your process data lands in infrastructure you control, every day. The replica is encrypted and not publicly accessible, and for European customers it stays in the EU, in line with data residency. It is the direct answer to lock-in: your data is never trapped inside HEFLO.
HEFLO is preparing its ISMS in alignment with ISO/IEC 27001. The management system already governs encryption, access control, hosting, resilience, and incident response using the ISO/IEC 27001 framework as its reference model. HEFLO does not currently claim formal certification, and this page will be updated if that status changes.